General Terms and Conditions for corporates

1. Introductory provisions

1.1.Régio Hotels & Wine (hereinafter also referred to as "RHW") is operated by Region, spol. s r.o., with registered office at Palackého 205/6, CZ - 697 01 Kyjov (ID:49451286, VAT: CZ49451286, registered at the Regional Court in Brno, Section C, Insert 12791), i.e. the company that acts as a supplier and service provider in the contractual relationship.

1.2 A customized event (hereinafter also referred to as a "ZA") is a tailor-made combination of services (package) for the customer at RHW's premises, possibly with the use of other service providers. The RHW establishments are primarily Bukovanský mlýn***, Bukovany u Kyjov; Penzion Jako Doma****, Kyjov; Farma Ostrovánky, Ostrovánky and Vinný sklípek, Kyjov.

1.3 The parties to the contractual relationship are:

• Region, spol. s r.o., as the operator of RHW, represented by ZO
• the customers, as users of the services provided by ZO, which may be both natural and legal persons (hereinafter also referred to as "customer").

1.4 These General Terms and Conditions are an integral part of the contract concluded between the Customer and the ZO and have been drawn up in accordance with the provisions of the Civil Code and other applicable legal norms.

2. Establishment of the contractual relationship

2.1 The contract between the PO and the Customer is concluded:

• by a binding order sent electronically (by e-mail) with subsequent electronic confirmation by the PO, or
• by mutual signature of a contract form,

By signing the contract or sending a binding order, the customer confirms that he has read these general terms and conditions in detail, acknowledges them and agrees to them.

2.2 Both parties agree that both postal and electronic (e-mail) communication may be used for mutual communication. Notifications made by any of these methods are recognised by both parties as valid written notifications.

3. Price of the Custom Event (ZA)

3.1 The price of the ZA is the price stated in the contract or order confirmation. This price does not normally include the cost of additional services (e.g. on-site beverages), the amount of which is not known in advance. The billing of pre-ordered and known services with an agreed price as well as pre-ordered services with an unknown amount of consumption is part of the final billing.

3.2 The price of the ZA stated in the contract or order confirmation can only be considered as mutually binding for ZA implemented within 6 months of the conclusion of the contract or order confirmation. For ZAs executed later, the OC has the right to increase the price of services in case of unforeseen cost increases. Price increases of up to 10% of the original price can be made by unilateral notification to the ZO. A price increase of more than 10% must be discussed with the customer and the customer has the right to withdraw from the contract if the customer does not agree to the change.

4. Payment terms

4.1 The customer is obliged to pay the price of the ZA in advance, on the basis of the invoices issued in advance, as follows

• 50% of the ZA price is payable within 10 days of the contractual relationship
• 50% of the ZA price is due no later than 35 days before the first day of the ZA
• If the contractual relationship is established 35 days or less before the first day of the ZA, 100% of the advance payment is due within 3 days of the establishment of the contractual relationship
• In exceptional cases, the ZA may set more lenient payment terms

4.2 In the case of a contractual relationship 365 days or more before the first day of the ZA (typically for weddings), the ZA will normally issue an initial deposit of CZK 10,000-20,000. A further deposit of 50% of the price of the ZA is due 4 months before the first day of the ZA. Any additional deposit and the amount is due 35 days before the first day of the ZA is at the discretion of the ZO, with advance notice.

4.3 Upon completion of the ZA, the ZO sends a final statement of account in the form of a tax document, showing the deposits paid and taking into account any further clarifications and actual use of services beyond the basic order. The OC shall issue an invoice for any arrears due 10 days after the end of the ZA. For any overpayment, the OC shall issue a credit note payable 10 days after the end of the TA.

4.4 All payments can only be made by the following methods:

• transfer to a bank account based on the invoice
• cash payment on the basis of a receipt

Payment by credit cards or meal vouchers is not possible unless expressly authorised by the ZO.

4.5 If the customer fails to comply with these payment conditions, the OC is entitled to withdraw from the contract and the customer is obliged to pay the cancellation fees according to Article 6.2 upon the OC's request.

4.6 In the event of late payment of all types of payments by the Customer and ZA, a penalty of 0.05% per day of delay is contractually stipulated by both parties.

5. Obligations of the customer

In particular, the Customer is obliged to:

1. without undue delay to communicate to the ZA his/her opinion on any changes in the terms and conditions and content of the contract,
2. to follow the internal regulations of the accommodation and other facilities visited and the instructions of the provider of these services and the staff authorised by him/her, as well as the instructions of the delegate or the ZO guide, if this is provided, and to follow the set programme; the ZO reserves the right to exclude the customer from participation in the ZA in the event of a serious breach of this obligation, without compensation for unused services. This right is also available to the operator of the accommodation and other establishments visited as part of the programme.
3. to follow the instructions of the animator when carrying out sports and other outdoor activities and to ensure that all participants in such activities are physically fit for the activity
4. ensure that only persons who are not under the influence of alcohol participate in sports and other outdoor activities at all times during the activity

The Customer is not entitled to:

1. Bring and consume their own food or drink onto RHW premises, exceptions must be agreed in advance (e.g. slivovitz for weddings) and a 'corkage fee' is set. In the event of a breach of this rule, the RHW has the right to charge compensation corresponding to the lost profit of the establishment. The amount of such compensation is determined by the OC.

6. Withdrawal from the contract

6.1 The ZO is entitled to withdraw from the contract in the cases referred to in Article 4 and Article 5, or if the customer repeatedly breaches this contract, provided that the customer has already been notified of the breach and called upon to perform the contract properly.

6.2 The Customer is entitled to withdraw from this contract at any time by proving delivery of a written withdrawal to the Customer. However, if the reason for withdrawal is not a breach of duty by the PO, the customer is obliged to pay the following cancellation fees (cancellation fees):

1. 15% of the price of the ZA if the cancellation occurs before the 45th day before the boarding date,
2. 25% of the ZA price if the cancellation occurs between the 44th and 35th day before the boarding date,
3. 40% of the ZA price if the cancellation occurs between the 34th and 25th day before the boarding date,
4. 50% of the ZA price if the cancellation occurs between the 24th and 15th day before the embarkation date,
5. 100% of the price of the ZA if the cancellation occurs from the 14th to the 0th day before the boarding date or the customer does not attend the ZA without notification.

For the purpose of determining the number of days for the calculation of cancellation fees, the day on which the cancellation is received by the ZA is included in the specified number of days. The number of days does not include the date of commencement of the ZA.
In the case of a partial cancellation, the cancellation fee is calculated on the amount of the partially cancelled services.

6.3 Termination fees (cancellation fees) are not normally charged if the number of participants in the ZA is reduced by 15% or less compared to the number booked at least 3 days in advance of the event. However, in the case of the use of more than one accommodation for the ZA, the tolerance of the possible reduction in the number of participants without cancellation fees is calculated for each accommodation separately, according to reality.

6.4 The ZA has the right to deduct the cancellation fee from the deposit or price paid. The amount of the cancellation fee is not affected by the amount of the deposits paid.

6.5 In the event that it is not possible to fully implement the ZA event due to a conflict with the currently valid bans and regulations of the Government of the Czech Republic or other state authorities due to COVID-19 (Coronavirus pandemic), i.e. obstacles on the part of RHW and ZO, the customer has the right to withdraw from the contract without a cancellation fee and to a refund of previously paid deposits, unless it is agreed to transfer the deposits to another ZA.In case of obstacles due to COVID-19 (Coronavirus pandemic) which are on the customer's side (e.g. illness of employees or clients, ordered quarantine, or internal regulations forbidding the holding of a ZA, etc.), the right of the RO to payment of the termination fee is not affected.

7. Claims

7.1 If ZO fails to fulfil its obligations under the contract properly and on time, the customer shall be entitled to make a claim. In the case of a claim for services, this right must be lodged with the ZA within 30 days of the date on which the ZA was, or should have been, terminated, otherwise the right shall lapse. The ZO is obliged to respond to the complaint within 30 days of receipt of the complaint with a proposal to resolve or reject the complaint with proper justification.

7.2 The subject of the complaint may only be the non-functioning of the equipment, substantial technical defects or a significant and substantial difference between the programme or description of the accommodation facility and the reality. The subject of the complaint may also be poor quality services or incomplete services if such services were part of the contract.

7.3 The customer is obliged to submit any claim immediately after the discovery of the defect to the ZO, guide, accommodation provider or other responsible person so that the remedy can be implemented. The ZO is obliged to remedy the defect or deficiency in the shortest possible but realistic time. If the remedy cannot be arranged in this way, the customer, together with a representative of the tour operator or other responsible person, is obliged to draw up a complaint report on which the subject of the complaint and the statement of the tour operator are indicated and signed by both parties. Late and unsubstantiated complaints will not be taken into account.

7.4 If circumstances arise, the occurrence, course and consequence of which are not dependent on the activities and actions of the Customer or circumstances on the part of the Customer, on the basis of which the Customer does not use the services ordered, paid for and provided by the Customer, the Customer is not entitled to a refund or discount on these services. ZO shall not be liable for damage caused by the customer, by a third party not connected with the performance of the ZA, or by an unavoidable event that could not have been prevented even with all reasonable efforts.

8. Insurance

No travel insurance is included in the price of the ZA as standard. The customer is advised to take out insurance in particular for health risks and also insurance in case the customer incurs costs in connection with his cancellation of the contract (cancellation insurance). The customer is also advised to take out third party liability insurance.

9. Final provisions

9.1 The customer declares that he/she agrees that his/her personal data provided on the contract may be processed by the ZO in accordance with Act 101/2000 Coll. The data provided may only be made available to ZO employees and persons authorised to offer and provide ZO services and will be used to offer the services provided by the ZO. The customer also agrees to the use of his/her electronic contact (e-mail address) for sending commercial communications from the ZO. The customer may withdraw this consent at any time in the future.

9.2 These General Terms and Conditions apply to all custom events for groups and companies (ZA) and come into force and effect on 1 January 2021.

9.3 The eventual invalidity of individual provisions shall not affect the overall validity of these terms and conditions.

9.4 By signing (sending) the contract or binding order, the customer confirms that:

• has familiarised himself with the scope of services specified in the confirmed order to ZA
• understands and fully complies with the above terms and conditions, including on behalf of other ZA participants