General terms and conditions

Reservations
A reservation can be made electronically using a simple reservation form located on this website, or by other means of communication (e-mail, in person). The reservation will be confirmed or rejected by the hotel depending on the current availability of the requested date.

Deposit and additional payment
A deposit of 50% of the estimated accommodation price is required to confirm the reservation. The deposit must be paid no later than 7 days after receiving the binding reservation confirmation or immediately in the event of a reservation made 7 days or less before arrival. If the deposit is not paid within the specified period, the reservation will be cancelled. The deposit is paid by credit card or by bank transfer to the account based on the written reservation confirmation issued by the hotel. The additional payment is paid on site at check-out, or upon arrival, if the hotel requires it. For accommodation packages (regardless of the length of stay), the additional payment for the stay is required 20 days before arrival.

Cancellation conditions
In case of cancellation of the stay, the client will be charged the following cancellation fees:

30% of the price of the ordered services, if the cancellation occurs up to the 30th day before the arrival date
50% of the price of the ordered services, if the cancellation occurs from the 29th to the 8th day before the arrival date
100% of the price of the ordered services, if the cancellation occurs from the 7th to the 1st day before the arrival date, or if the customer does not arrive for the stay.
When determining the number of days for calculating the cancellation fees, the day on which the cancellation was delivered to the hotel is also included in the specified number of days. The day of the start of the stay is not included in the number of days. In the case of partial withdrawal from the contract, the cancellation fee is calculated from the amount for the partially canceled services. The cancellation must be sent in writing.

In the event that accommodation is not possible due to a conflict with currently valid prohibitions and regulations of the Government of the Czech Republic or other state authorities due to COVID-19 (Coronavirus pandemic), i.e. obstacles on the part of the hotel, the customer has the right to cancel the stay without a cancellation fee and to return previously paid deposits, unless it is agreed to transfer the deposits to another accommodation (date).

In the event of obstacles due to COVID-19 (Coronavirus pandemic), which are on the part of the customer (e.g. illness, ordered quarantine, fear of illness, etc.), the hotel's right to pay the cancellation fee is not affected.

Check-in and stay
Check-in is between 3:00 PM and 7:00 PM, unless otherwise agreed. Check-out, i.e., leaving the room, is by 10:00 AM, unless otherwise agreed. The stay at the hotel is governed by the Hotel Accommodation Rules, which are available for inspection at the hotel reception. In the event of a serious breach of these rules by the client, the hotel has the right to terminate the client's stay without compensation. If a dispute arises between the contracting parties, the Czech Trade Inspection Authority (www.coi.cz) is the subject of out-of-court settlement.

Reservations via other booking portals
If the client books a stay via other booking portals with which the hotel has a contract, the booking, payment and cancellation conditions are governed by the conditions stated on such portal. Reservations without a credit card guarantee are usually not possible on these portals.

Gift vouchers – terms of use
the validity of a gift voucher for a specific service is 12 months from the date of issue
the validity of a gift voucher in value is 24 months from the date of issue.
the validity of a gift voucher can be extended once upon request
the gift voucher cannot be replaced in case of loss
the gift voucher is transferable
the holder of a gift voucher for services checks availability in advance and books an appointment
the holder of a gift voucher in value can redeem the voucher during normal opening hours, outside of events restricting operations
we do not refund money for vouchers already purchased
How to purchase gift vouchers

At the hotel reception – the voucher can be paid in cash or by card. You can purchase vouchers for all Régio Hotels & Wine services at the reception.
Sending a gift voucher by e-mail – You will receive an electronic gift voucher after the payment has been credited to our account. Payment documents will be sent to you by e-mail after confirming the order.
Sending a gift voucher by post – Payment in advance to the account. Postage and packaging are not charged. Don't forget to include your address.